KPIs have killed the engagement survey
The engagement survey is a key analysis tool to understand and improve employee engagement. But using it in the wrong way can have counter-productive results.
Many organisations do engagement surveys. Some do them annually, others bi-annually. Some do pulse surveys in between. Originally conceived as “employee satisfaction” surveys, most organisations now attempt to measure a broader set of factors that help employees be effective and productive (and yes happy as well). This is an improvement in the years since the practice became common. A less fruitful change however, is that the vernacular has also changed. Now organisations speak of their employee engagement score. ‘So what?’ you might think. Well, the issue is the word ‘score’.
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