Leadership in financial services

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The image of financial services is still one of a profitable industry – so why is it struggling? Our study identifies where opportunity and renewal lies for the industry.

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New Hay Group research shows firms know they must change to adapt to the post-crisis environment, but few have done so.

Many are locked into ways of working suited to the boom but out of step with a new world of squeezed margins, disenchanted customers and new competitors.

Download the full report below to find out more.

Our research shows that:

■ leadership in financial services hampering change
■ employees rate their organizations’ customer focus poorly
■ in contrast to employee opinion, leaders overestimate their abilities

Yet while all is not what it seems in the financial industry, our findings also point to a great opportunity for renewal and growth.

REPORT: Appearances can deceive

REPORT: Appearances can deceive

Drawing on brand-new Hay Group research, our latest report reveals clear actions that companies can take to improve performance. Mehr

EXECUTIVE SUMMARY: Appearances can deceive

EXECUTIVE SUMMARY: Appearances can deceive

Download the four-page summary version of ‘Appearances can deceive’, which reveals the link between performance and leadership in financial services, and points to an opportunity for renewal. Mehr