Joining the dots

Create an engagement program that enhances the customer experience

To develop a strategic engagement program that improves how your business performs, you need to connect it to your customers.

Joining the Dots

Are you under pressure to increase employee engagement levels in your organization?

Do you want to link your engagement program more closely to the strategy of your business?

Are you struggling to build the business case for your engagement program – and get everyone to buy in to it?

If you answered yes to any of these questions, then our latest report – Joining the dots – is for you.


In it, we explain why, now more than ever, the secret of building a strategic engagement program is to link it to the customer. That means connecting what your employees say with what you customers say, then using what you find to engage and enable your people so they can give your customers a great experience.

 
Joining the dots report

Download our latest report and you will:

Joining the dots brings together the opinions of 400 engagement professionals, our experience of working with clients across the world and real-life examples from global organizations that are already reaping the benefits of a joined-up approach.

Reading it will help you to:

  • understand the link between the employee and the customer experience, and why you should drive that link in your organization

  • follow five steps for linking up your data to demonstrate the impact that engagement is having on the customer and your business

  • use your findings to create a practical, customer-focused employee engagement program that works for your organization.

Read our blogs

Employee engagement – Coffee, Commuting and Customer experience.
Martin Palimeris, Senior Consultant, Hay Group

Four steps to improving employee engagement AND customer experience
Mark Royal, Senior Principle, Hay Group

Report contributors

Report contributors


If you’re struggling with any aspect of linking your employee engagement program to the customer, we can help. Whether it’s helping you to collect employee and customer data, analyze it to find links or use the findings, we’ll work with you to develop the right approach for your organization. Let us know how we can help. 



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Download our Joining the dots report

Create an engagement program that enhances the customer experience.

Click here

Download the Executive Summary

Download an executive summary of the report.

Click here

Download the extended case studies

Download the extended stories of Alliance Data, Merck, Post Office, Swarovski and Vodafone; together with an extended interview with David MacLeod (Engage for Success) and Jo Causon (Institute of Customer Service).

Click here

Joining the dots

To develop a strategic engagement program that improves how your business performs, you need to connect it to your customers.

Insight Join the dots