Daniel Goleman, author of the 1995 best-selling book "Emotional Intelligence", now shows why emotional intelligence has become the new yardstick for success for CEO's and junior hires alike. Drawing on both unparalleled access to business leaders around the world and citing in-depth research by Hay Group consultants and staff, he documents an astonishing fact: in determining star performance in every field, emotional intelligence matters twice as much as cognitive abilities like IQ or technical expertise. The impact of emotional intelligence is even greater at the top of the leadership pyramid.
Goleman analyzes both the inner competencies that enable us to manage ourselves–ranging from self-awareness to motivation–and essential social strengths such as influence, conflict management, and team-building. He vividly shows how these play out in some of the top corporations in the world today, including the damage done when they are lacking. He creates a blueprint for the "emotionally intelligent organization" that will shape training and development programs for years to come.
