Leadership in financial services

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Some things are not always as they appear 

The image of financial services is still one of a profitable industry – so why is it struggling? Our study identifies where opportunity and renewal lies for the industry.

Key statistics from the financial services industry 


New Hay Group research shows firms know they must change to adapt to the post-crisis environment, but few have done so.

Many are locked into ways of working suited to the boom but out of step with a new world of squeezed margins, disenchanted customers and new competitors.

Download the full report below to find out more.

Our research shows that:
■ leadership in financial services hampering change 
■ employees rate their organizations’ customer focus poorly 
■ in contrast to employee opinion, leaders overestimate their abilities

Yet while all is not what it seems in the financial industry, our findings also point to a great opportunity for renewal and growth.
REPORT: Appearances can deceive

REPORT: Appearances can deceive

Drawing on brand-new Hay Group research, our latest report reveals clear actions that companies can take to improve performance.  More

EXECUTIVE SUMMARY: Appearances can deceive

EXECUTIVE SUMMARY: Appearances can deceive

Download the four-page summary version of ‘Appearances can deceive’, which reveals the link between performance and leadership in financial services, and points to an opportunity for renewal.  More

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