New Hay Group research shows firms know they must change to adapt to the post-crisis environment, but few have done so.
Many are locked into ways of working suited to the boom but out of step with a new world of squeezed margins, disenchanted customers and new competitors.
Download the full report below to find out more.
|Our research shows that:|
■ leadership in financial services hampering change
■ employees rate their organizations’ customer focus poorly
■ in contrast to employee opinion, leaders overestimate their abilities
Yet while all is not what it seems in the financial industry, our findings also point to a great opportunity for renewal and growth.